Ncvi -Business Cooperation

1. There is a quality problem and you want to return it for reissue?

Please contact customer service to discuss solving this problem.

2. Want a refund?

Please contact customer service to discuss solving this problem.

3. How long is the shelf life?

The warranty period for breast pumps is one year.

4. What should I do if some accessories are not for sale?

We sincerely apologize for the missing parts. If you require them, we can arrange to have them shipped from China, but please note that this may take at least 30 days. If this timeframe is acceptable to you, please let us know, and we will proceed accordingly. However, if you are unable to wait, please contact our customer service team to arrange a partial refund.

5.The suction power is too low and you can't suck milk?

a.Diaphragm bending eformation; b.Parts such as conduit are loose, please reassemble; c.After the cleanning of tubing, there are water droplets inside, and the pump will inhale and affect the suction when the pump is working. We care deeply about the shopping experience of our customers and will be responsible for all quality issues.

6. Want to return for a refund due to non-quality issues?

I'm very sorry for the bad experience. Could you please send us the pictures of the item and the picture of the label on it? If there are two labels on the package, please tear off the upper white one and take a picture of the gray label and send it to us additionally?

7. Received the wrong item?

We are very sorry that you have received the wrong item.Could you please send us the pictures of the item and the picture of the label on it? If there are two labels on the package, please tear off the upper white one and take a picture of the gray label and send it to us additionally?

8. Are there suitable chargers and USB cables?

Unfortunately, we do not sell chargers for our products. However, you can easily find suitable chargers in other stores. You will need a USB cable with a DC 5.5*2.1mm connector, with a power output of either 1A or 2A.

9.What should I do if there is reflux?

The main reasons of milk backflow are as follows: a.Diaphragm, duckbill valve or air tube is deformed or not installed properly. b. Incomplete drying of parts after cleaning resulted in water vapor being sucked into the motor. Please check the above issues and operate correctly.

10.How to clean? What to do if there is scale?

Cleaning Guide: a. Motor, USB line, Bottle stand, AC adaptor, Connector: Can not be washed or disinfected, if the surface is dirty, clean it with a soft cloth. b. Upper cover, Cylinder, Air tube: It is recommended not to wash these, if they are dirty, just rinse in water. And they must be dried out them before using. c. Pump body, Bottle, Bottle cover, Screw cover: These are made of plastic and can be rinsed or washed in dishwasher (temperature cannot exceed 100°℃). After cleaning, you can disinfect these by steam sterilizer, ultraviolet sterilizer, microwave oven, or boiling water. d. Flange, Nipple, Silicone duckbill valve, Silicone ring: These are made of silicone, and they are fragile.

11.What should I do if it’s leaked?

Could you please provide us with a detailed description of where the leakage is occurring so that we can address the issue appropriately? If possible, could you also send us a few photos? Your feedback is highly valued, and our service team will provide you with a detailed response as soon as possible.

12.Want to check your logistics tracking number?

a.Diaphragm bending eformation; b. Parts such as conduit are loose, please reassemble; c. After the cleanning of tubing, there are water droplets inside, and the pump will inhale and affect the suction when the pump is working. We care deeply about the shopping experience of our customers and will be responsible for all quality issues.

13.What should I do if there is scale on the bottle warmer?

1.Unplug the bottle warmer and make sure it cooling down before cleaning 2. Do not immerse the working base into water for cleaning. 3. It is recommended to use distilled water to prevent scale. 4. Mix 10g citric acid cleaner or 1.7oz of white vinegar with 100mL/3.4oz cold water to descale the bottle warmer. Use STERILIZING FUNCTION for 3 minutes to complete the descaling. Use acetic acid to descale the bottle warmer only.

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